.nav-label {
  margin: -2px 10px -12px;
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}

.nav-list {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

body[data-role="agent"] .admin-only {
  display: none;
}

.nav-item {
  display: flex;
  align-items: center;
  justify-content: flex-start;
  gap: 8px;
  width: 100%;
  min-height: 38px;
  border: 0;
  border-radius: 8px;
  padding: 8px 10px;
  background: transparent;
  color: var(--text);
  text-align: left;
  font-size: 13px;
  font-weight: 600;
}

.nav-item::before {
  display: grid;
  width: 18px;
  height: 18px;
  flex: 0 0 auto;
  place-items: center;
  border-radius: 6px;
  color: var(--muted);
  font-size: 12px;
}

.nav-item[data-filter="all"]::before { content: "*"; }
.nav-item[data-filter="my"]::before { content: "M"; }
.nav-item[data-filter="new"]::before { content: "+"; }
.nav-item[data-filter="unassigned"]::before { content: "?"; }
.nav-item[data-filter="follow_up"]::before { content: "F"; }
.nav-item[data-filter="booked"]::before { content: "B"; }
.nav-item[data-filter="lost"]::before { content: "L"; }

.nav-item:hover {
  background: var(--surface-strong);
}

.nav-item.active {
  background: var(--primary-tint);
  color: var(--primary);
  font-weight: 800;
}

.nav-item.active::before {
  color: var(--primary);
}

.sidebar .panel.flush h2 {
  margin-bottom: 6px;
  padding: 0 10px;
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}

.sidebar .panel.flush select {
  height: 36px;
  background: var(--background);
  font-size: 12.5px;
  font-weight: 700;
}

.sidebar .metric-grid {
  padding: 0 2px;
}

.toolbar {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 14px;
  border-bottom: 1px solid var(--border);
  background: var(--background);
}

.toolbar-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.toolbar-heading h2 {
  margin-bottom: 2px;
  font-size: 15px;
  font-weight: 800;
}

.live-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 24px;
  border-radius: 999px;
  padding: 4px 9px;
  background: var(--success-soft);
  color: var(--success);
  font-size: 10.5px;
  font-weight: 800;
}

.live-chip::before {
  content: "";
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: currentColor;
}

.search-box {
  position: relative;
  display: block;
}

.search-box span {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0 0 0 0);
}

.search-box::before {
  content: "";
  position: absolute;
  left: 10px;
  top: 50%;
  width: 13px;
  height: 13px;
  transform: translateY(-50%);
  border: 2px solid var(--muted);
  border-radius: 999px;
  opacity: 0.65;
  pointer-events: none;
}

.search-box::after {
  content: "";
  position: absolute;
  left: 22px;
  top: 24px;
  width: 7px;
  height: 2px;
  transform: rotate(45deg);
  border-radius: 999px;
  background: var(--muted);
  opacity: 0.65;
  pointer-events: none;
}

.search-box input {
  height: 38px;
  padding-left: 34px;
  background: var(--surface);
  font-size: 12.5px;
}

#mock-message-button {
  background: var(--primary);
  color: #ffffff;
  border-color: var(--primary);
  display: none;
}

.conversation-list {
  flex: 1;
  overflow-y: auto;
  background: var(--background);
}

.conversation-card {
  position: relative;
  display: flex;
  gap: 10px;
  width: 100%;
  border: 0;
  border-bottom: 1px solid var(--border);
  border-radius: 0;
  padding: 11px 14px;
  background: var(--background);
  color: var(--text);
  text-align: left;
}

.conversation-card:hover {
  background: var(--surface);
}

.conversation-card.active {
  background: var(--primary-tint);
}

.conversation-card.active::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 3px;
  background: var(--primary);
}

.conversation-avatar,
.chat-avatar {
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  border-radius: 50%;
  background: var(--primary-tint);
  color: var(--primary);
  font-weight: 800;
}

.conversation-avatar {
  width: 38px;
  height: 38px;
  font-size: 12.5px;
}

.conversation-main {
  display: grid;
  min-width: 0;
  flex: 1;
  gap: 4px;
}

.conversation-topline,
.conversation-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.conversation-topline strong {
  min-width: 0;
  overflow: hidden;
  font-size: 13px;
  font-weight: 800;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-preview {
  overflow: hidden;
  color: var(--muted);
  font-size: 12px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-tags,
.conversation-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
}

.conversation-meta {
  justify-content: flex-start;
  margin-top: 2px;
}

.conversation-agent {
  max-width: 118px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.empty-state {
  padding: 36px 18px;
  text-align: center;
}

.unread-badge {
  display: inline-grid;
  min-width: 18px;
  height: 18px;
  place-items: center;
  border-radius: 999px;
  padding: 0 5px;
  background: var(--primary);
  color: #ffffff;
  font-size: 10px;
  font-weight: 800;
}

.chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-height: 61px;
  padding: 12px 18px;
  border-bottom: 1px solid var(--border);
  background: var(--background);
}

.chat-identity {
  display: flex;
  align-items: center;
  gap: 11px;
  min-width: 0;
}

.chat-avatar {
  width: 36px;
  height: 36px;
  font-size: 12px;
}

.chat-header h2 {
  max-width: 40vw;
  overflow: hidden;
  font-size: 14px;
  font-weight: 800;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-header p {
  margin-top: 2px;
  font-size: 11.5px;
}

.chat-header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 0 0 auto;
}

.message-list {
  display: flex;
  flex: 1;
  flex-direction: column;
  gap: 10px;
  overflow-y: auto;
  padding: 18px 24px;
  background: var(--surface);
}

.message {
  display: grid;
  gap: 4px;
  align-self: flex-start;
  max-width: min(62%, 620px);
  border: 1px solid var(--border);
  border-radius: 14px 14px 14px 4px;
  padding: 8px 12px;
  background: var(--chat-inbound);
  box-shadow: var(--shadow-sm);
}

.message.outbound {
  align-self: flex-end;
  border-color: transparent;
  border-radius: 14px 14px 4px 14px;
  background: var(--chat-outbound);
  color: var(--chat-outbound-text);
}

.message.outbound .message-body,
.message.outbound .message-label,
.message.outbound .message-time {
  color: var(--chat-outbound-text);
}

.message.outbound .message-label,
.message.outbound .message-time {
  opacity: 0.75;
}

.message.note {
  align-self: center;
  max-width: min(76%, 680px);
  border-color: var(--note-border);
  border-radius: var(--radius);
  background: var(--note-surface);
}

.message-label {
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 800;
  text-transform: capitalize;
}

.message.note .message-label {
  color: var(--warning);
}

.message-body {
  color: var(--text);
  font-size: 12.8px;
  line-height: 1.52;
  overflow-wrap: anywhere;
}

.message-attachment {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  margin-top: 2px;
  border-radius: 10px;
  padding: 8px 10px;
  background: color-mix(in srgb, var(--surface), transparent 8%);
  color: var(--text);
  font-size: 12px;
  font-weight: 800;
}

.message.outbound .message-attachment {
  background: rgba(255, 255, 255, 0.16);
  color: var(--chat-outbound-text);
}

.message-time {
  justify-self: end;
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 600;
}

.composer {
  border-top: 1px solid var(--border);
  background: var(--background);
  padding: 10px 16px 14px;
}

.composer.note-mode {
  background: var(--warning-soft);
}

.composer-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 7px;
}

.composer-hint {
  color: var(--muted);
  font-size: 11.5px;
  font-weight: 600;
}

.composer-row {
  display: flex;
  gap: 8px;
}

.attachment-preview {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 8px 10px;
  background: var(--surface);
  color: var(--muted);
  font-size: 11.5px;
  font-weight: 700;
}

.attachment-preview strong {
  min-width: 0;
  overflow: hidden;
  color: var(--text);
  text-overflow: ellipsis;
  white-space: nowrap;
}

.attachment-preview button {
  min-height: 28px;
  padding: 5px 8px;
}

.composer-box {
  display: flex;
  flex: 1;
  min-width: 0;
  align-items: flex-end;
  border: 1px solid var(--border);
  border-radius: 12px;
  background: var(--surface);
  padding: 5px 10px;
}

.composer-box:focus-within {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--focus), transparent 74%);
}

.composer textarea {
  min-height: 34px;
  max-height: 110px;
  width: 100%;
  border: 0;
  border-radius: 0;
  padding: 6px 0;
  background: transparent;
  box-shadow: none;
  color: var(--text);
  font-size: 12.8px;
  line-height: 1.4;
  resize: vertical;
}

.composer textarea:focus {
  box-shadow: none;
}

.send-button {
  min-width: 74px;
  min-height: 46px;
  border-radius: 12px;
}

.note-toggle {
  display: flex;
  align-items: center;
  gap: 7px;
  min-height: auto;
  color: var(--muted);
  font-size: 11.5px;
  font-weight: 800;
  white-space: nowrap;
}

.composer.note-mode .note-toggle {
  color: var(--warning);
}

.note-toggle input,
.checkbox-row input,
.business-hours-row input[type="checkbox"],
.conversation-tag-option input {
  width: auto;
}

.checkbox-row {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--text);
}

.details-column .panel h2 {
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 800;
  letter-spacing: 0.5px;
  text-transform: uppercase;
}

.details-column input,
.details-column select,
.details-column textarea {
  min-width: 0;
  background: var(--surface);
  font-size: 12px;
}

.details-column .panel,
.details-column form,
.details-column label,
.details-column article,
.details-column span,
.details-column strong {
  min-width: 0;
}

.details-column .secondary-button,
.details-column .ghost-button {
  min-height: 34px;
  padding: 7px 10px;
  font-size: 11.5px;
}

.sla-state-label {
  min-height: 20px;
  color: var(--muted);
  font-size: 11.5px;
  font-weight: 700;
}

.sla-state-label.reminder_sent {
  color: var(--warning);
}

.sla-state-label.escalated {
  color: var(--danger);
}

.metric-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

.metric-card {
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px;
  background: var(--background);
  box-shadow: var(--shadow-sm);
}

.metric-value {
  margin-bottom: 2px;
  font-size: 18px;
  font-weight: 800;
}

.report-insights,
.report-block,
.workload-list,
.notification-list,
.agent-admin-list,
.business-hours-list,
.tag-list,
.conversation-tag-options,
.followup-list,
.whatsapp-status {
  display: grid;
  gap: 10px;
}

.report-block {
  border-top: 1px solid var(--border);
  padding-top: 10px;
}

.report-block:first-child {
  border-top: 0;
  padding-top: 0;
}

.report-heading {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}

.report-bars {
  display: grid;
  gap: 8px;
}

.report-bars.compact {
  gap: 6px;
}

.report-bar-row {
  display: grid;
  grid-template-columns: 86px 1fr 34px;
  align-items: center;
  gap: 8px;
  color: var(--muted);
  font-size: 11.5px;
}

.report-bar-row strong {
  color: var(--text);
  text-align: right;
}

.report-bar-track,
.workload-bar-track {
  height: 8px;
  overflow: hidden;
  border-radius: 999px;
  background: var(--surface-strong);
}

.report-bar-track span,
.workload-bar-fill {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: var(--primary);
}

.report-kpis {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}

.report-kpis span {
  display: grid;
  gap: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 9px;
  background: var(--surface);
}

.report-kpis strong {
  font-size: 14px;
}

.report-kpis small,
.report-agent-row small {
  color: var(--muted);
}

.report-table {
  display: grid;
  gap: 8px;
}

.report-agent-row {
  display: grid;
  grid-template-columns: 1.2fr 0.8fr 0.8fr 1fr;
  gap: 8px;
  align-items: center;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
  font-size: 11.5px;
}

.report-agent-row > span:first-child,
.workload-row,
.notification-item,
.agent-admin-row,
.business-hours-row,
.tag-row,
.followup-row {
  display: grid;
  gap: 4px;
}

.workload-row,
.notification-item,
.agent-admin-row,
.business-hours-row,
.tag-row,
.followup-row {
  border-bottom: 1px solid var(--border);
  padding-bottom: 10px;
}

.workload-row strong,
.notification-item strong,
.agent-admin-row strong,
.followup-row strong {
  font-size: 12.5px;
}

.agent-admin-row {
  grid-template-columns: 1fr auto;
  align-items: center;
  column-gap: 10px;
}

.business-hours-row {
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  align-items: center;
  gap: 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px;
  background: var(--surface);
}

.agent-admin-row > span,
.business-hours-row > * {
  min-width: 0;
}

.agent-admin-row .muted {
  display: block;
  overflow-wrap: anywhere;
}

.agent-admin-row .ghost-button,
.agent-admin-row .secondary-button {
  white-space: nowrap;
}

.business-hours-row strong {
  grid-column: 1;
  grid-row: 1;
  color: var(--text);
}

.business-hours-row input[name="opens_at"] {
  grid-column: 1;
  grid-row: 2;
}

.business-hours-row input[name="closes_at"] {
  grid-column: 2;
  grid-row: 2;
}

.business-hours-row .checkbox-row {
  grid-column: 2;
  grid-row: 1;
  justify-self: end;
  color: var(--muted);
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}

.tag-create-form {
  display: grid;
  grid-template-columns: 1fr 70px auto;
  gap: 10px;
  align-items: end;
}

.tag-row {
  grid-template-columns: auto 1fr auto;
  align-items: center;
}

.tag-swatch {
  width: 18px;
  height: 18px;
  border: 1px solid var(--border);
  border-radius: 999px;
}

.conversation-tag-options {
  grid-template-columns: 1fr;
}

.conversation-tag-option {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--text);
}

.followup-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.followup-tabs .active {
  background: var(--primary-tint);
  color: var(--primary);
}

.followup-row {
  grid-template-columns: 1fr auto;
  align-items: center;
}

.followup-row time {
  color: var(--muted);
  font-size: 11.5px;
}

.availability-dot {
  display: inline-block;
  width: 8px;
  height: 8px;
  margin-right: 5px;
  border-radius: 999px;
  background: var(--muted);
}

.availability-dot.available {
  background: var(--success);
}

.availability-dot.away {
  background: var(--warning);
}

.availability-dot.offline {
  background: var(--danger);
}

.connection-summary {
  display: grid;
  gap: 3px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px;
  background: var(--surface);
}

.connection-summary.ready {
  border-color: color-mix(in srgb, var(--success), var(--border) 55%);
}

.connection-summary.pending {
  border-color: color-mix(in srgb, var(--warning), var(--border) 55%);
}

.connection-checklist {
  display: grid;
  gap: 8px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.connection-checklist li {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
  color: var(--muted);
  font-size: 11.5px;
}

.connection-checklist li.ready strong {
  color: var(--success);
}

.connection-checklist li.missing strong {
  color: var(--danger);
}